"But" has a negating connotation, implying that everything that came before it isn't true.
Which one of those sentences gives you the impression I think both things are true (which I in fact do believe)? Obviously the "and" changes the way we read that sentence. In fact, you only have to search google for the phrase "and instead of but" to see that many people have shared this idea before me. It's not revolutionary, and it remains a valuable lesson, especially for mediators and negotiators.
Frankie, a contributor on Medium, highlighted that the importance of making this change is rooted in the fact that two things can be true at once, even when sometimes those things seem at odds. Imagine how powerful this idea of dialectic truths can be in mediation:
The "and" makes the "I love you" seem genuine. It's another thing that's true despite the second truth. Now imagine how different these two sentences might be received in a divorce mediation. Just knowing the difference could significantly change the tone of a conversation.
As mediators we are often modeling good communication for our clients, and this is another opportunity to do that. In addition, it's often important to validate our clients concerns as part of effective active listening. If we, as mediators, acknowledge a concern, and redirect with the word "but" we are potentially signalling to that client that we don't think that concern is important:
The first option implies that the mediator is trying to change the subject, while the second option, with only the one word difference, suggests that the mediator believes the specifics could help address the parents concern. The mediator is redirecting the client to a more specific topic that might help them make progress, and at the same time validating the concern rather than dismissing it. It can both be true that the client has parenting concerns, and that addressing the schedule could alleviate some of those concerns.
This has become one of the tips & tricks we share in mediation training and we encourage you to try it out in your personal and professional life.
If you're interested in learning more about upcoming mediation trainings you can visit Divorce Mediation Training Associates' information or registration page.
Thank you to Amy Martell of Whole Family Law & Mediation who first brought this issue to my attention at a collaborative law training.
If you're interested in learning more about upcoming collaborative law trainings you can visit Massachusetts Collaborative Law Council's Intro Training information and registration page.